Privacy policy

Privacy Policy
Last updated: 19 April 2026

CocoJo Cakes & Cupcakes ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.

1. Information We Collect

We may collect the following personal information:

Personal Information

  • Name and surname

  • Email address

  • Phone number

  • Collection details and order notes

Order Information

  • Cake selections and customisation details

  • Order history

Payment Information
All payments are processed securely through third-party payment providers. We do not store full payment details.

Technical Information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

2. How We Use Your Information

We use your information to:

  • Process and manage orders

  • Communicate with you regarding your order or enquiries

  • Provide customer support

  • Improve our website and services

  • Comply with legal and regulatory requirements

We do not send marketing emails or newsletters unless this changes in the future.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how our website is used.

Types of cookies we use:

  • Essential cookies — required for core website functionality

  • Analytics cookies — help us understand how visitors interact with our website

  • Marketing cookies — may be used to support advertising on social media platforms such as Facebook and Instagram

You can manage or disable cookies through your browser settings or via our cookie consent banner.

4. Analytics and Advertising

We use tools such as Google Analytics to collect anonymised data about website usage, including:

  • Pages visited

  • Time spent on the site

  • Device and browser information

We may also use tracking technologies from social media platforms (such as Meta/Facebook) to measure the effectiveness of our marketing and improve our advertising.

These tools do not identify you personally but help us improve our services and reach customers more effectively.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties, including:

  • Payment processors (to securely process transactions)

  • Service providers that help operate our website

These parties are required to handle your information securely and in accordance with applicable laws.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

However, no method of transmission over the internet is completely secure.

7. Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Request correction or deletion of your data

  • Object to the processing of your information

  • Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil your orders

  • Comply with legal and tax obligations

  • Resolve disputes

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

11. Contact Information

CocoJo Cakes & Cupcakes
Owned and operated by Corrie Kranz
Johannesburg, South Africa
Email: freddyk3641@gmail.com